Customer Care Executive - Bangka Belitung

PT Harmoni Solusi Indonesia is looking for a passionate Customer Care Executive to join our team in the vibrant archipelago of Bangka Belitung. In this role, you will be the voice of our company, delivering exceptional customer service and ensuring every inquiry is resolved efficiently. This is an exciting opportunity to work in a dynamic environment where your dedication and problem-solving skills will make a real difference.

As a Customer Care Executive at PT Harmoni Solusi Indonesia, you will handle a wide range of customer interactions, from initial inquiries to post-purchase support. You will use our customer relationship management (CRM) system to track and manage customer interactions, ensuring a seamless experience for our clients. This role offers a chance to grow within a supportive team and contribute to our mission of delivering outstanding service.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service by resolving inquiries and complaints efficiently.
• Manage customer interactions through our CRM system, ensuring accurate and timely responses.
• Build and maintain strong relationships with customers to foster loyalty and repeat business.
• Monitor customer satisfaction and gather feedback to improve our services.
• Collaborate with the sales and marketing teams to address customer needs and promote our products.
• Stay updated with industry trends and best practices in customer service.
• Ensure compliance with company policies and procedures.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software, such as Salesforce or HubSpot.
• Strong problem-solving and multitasking abilities.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in Indonesian and English is a plus.
• Previous experience in a fast-paced, service-oriented environment is preferred.

🛠️ Keahlian

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