Floor Captain - Premium Hospitality Leadership Role

Join Kilo Kitchen in the heart of Seminyak, Bali as a Floor Captain and lead our dynamic hospitality team in delivering world-class dining experiences. This is your opportunity to thrive in one of Bali’s most vibrant culinary destinations, where you’ll manage a team of 10-15 staff, ensuring seamless service and exceptional guest satisfaction. With a focus on premium hospitality, you’ll oversee daily operations, train staff, and maintain high standards of cleanliness and service. If you’re passionate about hospitality, love Bali’s unique culture, and want to grow in a fast-paced environment, this is your chance to shine.

At Kilo Kitchen, we pride ourselves on our innovative menu and warm, welcoming atmosphere. As a Floor Captain, you’ll be at the forefront of our operations, using tools like Toast POS and Square to manage reservations and orders. You’ll work closely with our kitchen team to ensure timely service and maintain a clean, organized dining area. This role is perfect for someone with a proven track record in hospitality and a desire to lead a team to excellence.

In this role, you’ll be responsible for the smooth operation of our restaurant, from opening to closing, ensuring that every guest leaves with a memorable dining experience. You’ll need to be a natural leader with excellent communication skills, able to handle high-pressure situations with ease. If you’re ready to take on this exciting challenge in Bali’s culinary scene, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of 10-15 staff, ensuring high standards of service and cleanliness.
• Oversee daily operations, including opening and closing procedures, and ensure compliance with health and safety regulations.
• Train and develop staff to enhance their performance and contribute to a positive team culture.
• Use Toast POS and Square to manage reservations, orders, and payments efficiently.
• Coordinate with the kitchen team to ensure timely and accurate food service.
• Maintain a clean and organized dining area, adhering to strict cleanliness standards.
• Handle customer complaints and resolve issues professionally to maintain guest satisfaction.
• Monitor and report on key performance indicators (KPIs) to ensure operational excellence.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a leadership role within the hospitality industry.
• Proven ability to manage and mentor a team of 10-15 staff.
• Strong communication and interpersonal skills, with the ability to handle high-pressure situations.
• Familiarity with Toast POS and Square systems is a plus.
• Experience in a premium hospitality setting is preferred.
• Knowledge of health and safety regulations in the food service industry.
• Ability to work well under pressure and meet tight deadlines.
• Passion for delivering exceptional guest experiences and a commitment to teamwork.

🛠️ Keahlian

Lowongan Terkait